Payment problem

refikherdag — Tue, 19 Sep 2017 22:09:09 GMT

2 days ago i was buying a student account. I filled the card information blanks. On the next screen there was a button for student prove button. Clicked for upload the pdf file but it wasn't work. I tried to click it dor several times but didn't work. Then i cancel the progress. After that i return the app.

The process was not finish. But today i look trought my last credit card payments and saw that Spotify payment. İt was paid but my account is still free. What can i do for it ?

English is not my native and I'm bad on it. I know there will be mistakea in the definition on my problem.

Thanks for helping.

Re: Payment problem

Aichel — Fri, 22 Sep 2017 00:54:58 GMT

Hey @refikherdag, welcome to the Spotify Community!

If you haven't received a receipt from Spotify to your account's email address, it's very likely that it's just a pending charge. There's more info about this here.

If you want to give it another try and apply to the student discount, we suggest you try it from here using an incognito window from a desktop PC.

We hope this helps 🙂

topic Re: Payment problem in Premium Student

Payment problem

Re: Payment problem