topic Re: Student Discount in Premium Student

Student Discount

meiamandrew2 — Thu, 28 Sep 2017 22:46:32 GMT

Hi-- I'm trying to switch my current account to my student account, but when I go to the page to do so, it get this (see attachment). Basically, it's just a spinning wheel and doesn't load. Can someone help? Thanks

Re: Student Discount

LordRollin — Fri, 29 Sep 2017 16:46:49 GMT

Hi @meiamandrew2! Could you please try completing the transaction again in an incognito window or after clearing your browser's cache? This should hopefully do the trick.

Let me know how it goes. Cheers!

Re: Student Discount

meiamandrew2 — Tue, 03 Oct 2017 23:19:41 GMT

Hi, it did not work; it has the same problem.

Re: Student Discount

LordRollin — Wed, 04 Oct 2017 03:15:28 GMT

Hey @meiamandrew2. Sorry to hear that you're still having troubled. Last thing, could you try using a different device by chance?

If the issue persists, then I would suggest that you give Support a shout and see if there's anything that they can help with. To contact support, please fill out the online contact form. If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.

Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.