topic Re: Student discount problems and spotify is charging me again in Premium Student

Student discount problems and spotify is charging me again

awesomehuman — Sat, 24 Jun 2017 06:48:02 GMT

I've already paid 65 pesos for the student discount (my student status was already verified fyi) and i was shocked that spotify was charging me 65 pesos again. My bank account confirmed that the 65 pesos that i had paid was already sent to you and my bank balance is already deducted. How to fix this problem?

ps. My account is still on its free status, spotify did not updated it to premium even though i already paid

Re: Student discount problems and spotify is charging me again

Jacob — Sun, 25 Jun 2017 06:44:04 GMT

Hey @awesomehuman, welcome to the Spotify Community!

Did you receive a payment confirmation email from Spotify?

Let me know 🙂

Re: Student discount problems and spotify is charging me again

awesomehuman — Sun, 25 Jun 2017 12:15:09 GMT

Hi no i did not received any message about it they just deducted my balance
(my debit card is prepaid reloadable so you realy have to put balance on it
before buying or paying something.) 😞

Re: Student discount problems and spotify is charging me again

Jacob — Sun, 25 Jun 2017 14:16:15 GMT

@awesomehuman,

In this case, the charge should show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken because Spotify has not yet verified your student status. Check out some more info here: https://support.spotify.com/account_payment_help/student_discount/i-paid-for-the-student-discount-but-dont-have-premium/

Please let me know if you have any other questions 🙂

Re: Student discount problems and spotify is charging me again

user-removed — Sat, 14 Oct 2017 15:01:40 GMT

Same situation!!!!!!!!!!!!!!!! ugh my account has been charged 66.58 pesos to be exact but still im not premium i want my money back and i want to cancel the subscription, im scared the spotify might deduct money every month tho im not premium account. Theres no email verification sent to me i just check my atm account and i saw spotify deduction!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!