Student discount registration problem

ekmekcirem — Sun, 15 Oct 2017 14:52:48 GMT

Hello,

I wanted to get student discount and I paid money. After that I filled the part that ask my name, surname, e-mail and school. But later when it asked me to attach documents I could not add it because my phone didn't let me do it. So how can I get my money back?

Re: Student discount registration problem

Maxim — Sun, 15 Oct 2017 14:57:34 GMT

Hey @ekmekcirem,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

topic Re: Student discount registration problem in Premium Student

Student discount registration problem

Re: Student discount registration problem