Refund

Lcheath820 — Mon, 16 Oct 2017 22:06:06 GMT

"I put in my debit card number and it automatically charged me 4.99 to my account. I thought I was qualified for Student Discount because I am a High schooler, turns out I'm not. I would like me money back but I don't quite know how to do that."

Re: Refund

Maxim — Tue, 17 Oct 2017 11:30:48 GMT

Hey @Lcheath820,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

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Refund

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