topic Charged Twice while joining Student Discount in Premium Student

Charged Twice while joining Student Discount

Kleeia — Wed, 29 Nov 2017 15:47:25 GMT

I was doing the student Discount Thing and when I was at the point where I was supposed to upload my student files, I pressed the upload button but nothing appeared (this is all in the app), after I realized that the app isn't gonna work,

I did the whole thing in the Google Chrome Browser App and it worked but I got charged for both tries. I would like my first try to be refunded.

Re: Charged Twice while joining Student Discount

Alfredo — Tue, 05 Dec 2017 02:44:25 GMT

Hey @Kleeia, welcome to the community!

Thanks for reaching out to us.

Since you weren't able to verify the student discount on the first try, the payment should show as pending on your bank statement. This only means that the funds were placed on hold when you entered the payment details, but will go back to your bank account soon.

For more information about these pending payments, you can contact your bank.

Let us know what you find.