topic Re: student premium payment problem in Premium Student

student premium payment problem

yumika94 — Thu, 07 Dec 2017 07:37:18 GMT

Yesterday an error occurred when i was paying for a premium account for students. I did't get to the part when i should confirm the university, but i was charged for thepremium. Today I still have a free account, despite my payment. What should i do?

Re: student premium payment problem

imattolo — Thu, 07 Dec 2017 15:29:00 GMT

Hello @yumika94 and welcome to the Spotify Community!

The transaction may be a pre-authorization. This means that once the bank receives the confirmation that your student I.D. failed to verify, the pending charge will be refunded and you'll get your money back in your bank account.

This procedure can take up to 48 hours, but it depends on your bank too.

You can get more information at this page.

If you have any other question, feel free to ask 🙂

Re: student premium payment problem

yumika94 — Thu, 07 Dec 2017 20:06:39 GMT

Hello @imattolo . Thank you so so much for help. In case the situation doesn't clear up I'll definitely come back for some more help 🙂

Re: student premium payment problem

yumika94 — Sat, 09 Dec 2017 14:08:58 GMT

Hello @imattolo . Maybe you can help me once again. Since yesterday I'm unable to purchase any kind of premium account. I didn't get charged for Spotify for students- money was returned. When I try to pay with my credit or debit card all I get is that information "Payment could not be processed. Try again or use other payment methods".

Re: student premium payment problem

imattolo — Sun, 10 Dec 2017 11:24:41 GMT

Hey @yumika94,

did you try to upgrade you subscription by opening your browser in a private/incognito mode ?

Re: student premium payment problem

yumika94 — Sun, 10 Dec 2017 12:00:03 GMT

Yes, but still I see the same warning.