topic Re: Student Credentials Already in Use in Premium Student

Student Credentials Already in Use

dommyd123 — Mon, 11 Dec 2017 21:38:57 GMT

So my girlfiend went to sign up for spotify to get the student discount. She made an account with her college student email. When she went to enter her info to varify she is elligable, it said her credentials were already being used. Is there a way to fix this? Because there is no way someone could be using her name and school unless they are using her account and we made a new account using that information. It never told her that email was already linked to an account. If anyone could help that would be awesome thank you very much!

Re: Student Credentials Already in Use

Maxim — Tue, 12 Dec 2017 16:26:50 GMT

Hey @dommyd123,

I'd recommend reaching out to Support so they can look into this 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
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Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.