topic Student Discount not completing in Premium Student

Student Discount not completing

louiseashleigh — Fri, 21 Apr 2017 12:08:04 GMT

I got my student ID verified and received the email saying 'complete purchase'. When I click on the link it takes me back to a page advertising Spotify Premium and not completing my purchase. My account still lists as $11.99 a month premium.

Thanks in advance

Louise

Re: Student Discount not completing

louiseashleigh — Fri, 21 Apr 2017 12:10:30 GMT

I also just realised I had 3x$1 transactions from Spotify on my bank account..

Re: Student Discount not completing

Virag0926 — Fri, 21 Apr 2017 20:39:47 GMT

I have the same problem as Louise. I got the verification email too but after I click the "complete purchase" button it redirects to this page: https://www.spotify.com/hu/student/ (I'm from Hungary) and asks me to complete again the credit card fields. I don't know what to do.

Thank you in advance for your help.

Virág

Re: Student Discount not completing

MattSuda — Sat, 22 Apr 2017 03:00:18 GMT

Hey @louiseashleigh @Virag0926

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

Re: Student Discount not completing

aaaven1414 — Wed, 13 Dec 2017 19:38:53 GMT

i have the same problem please help