topic Re: Student Premium Problem in Premium Student

Student Premium Problem

xcxhop12 — Fri, 26 Jan 2018 18:49:32 GMT

Hello,

I paid for Student Premium yet i can not use it. Please reply as soon as possible.

Thanks.

Re: Student Premium Problem

Luke — Fri, 26 Jan 2018 18:49:53 GMT

you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

Have a great day!

LK608

Re: Student Premium Problem

xcxhop12 — Fri, 26 Jan 2018 22:00:05 GMT

Thank you for your reply but i dont have the email you mentioned. 😞

Re: Student Premium Problem

IsraelBarquín — Fri, 26 Jan 2018 22:43:23 GMT

I am in exactly the same situation. When did you send your subscription request? Did you already received anything or get charged for the Premiun Services? I still receive nothing but the charge was already done.

Re: Student Premium Problem

xcxhop12 — Sat, 27 Jan 2018 10:28:16 GMT

I did it yesterday around 8 pm. Nothing come up by mail, my account still "Free" yet the charge has completed.

Re: Student Premium Problem

Luke — Sat, 27 Jan 2018 15:59:30 GMT

Hey again @xcxhop12,

when you didn't recieve your Premium immediately, your payment must be showing as pending on your bank statement.

Could you please check that for me :)?

Have a great day!

LK608

Re: Student Premium Problem

xcxhop12 — Sun, 28 Jan 2018 13:52:49 GMT

I think the payment hasnt completed yet because its in provision menu. I guess it is pending. Maybe i just have to wait for a while. Thank you for your consern.

Have a great day 🙂

Re: Student Premium Problem

Luke — Sun, 28 Jan 2018 13:58:40 GMT

Hey @xcxhop12,

have you ever received an email from SheerID confirming your eligibility?

If so, please follow the steps on the email sent and add your payment info again.

You should check these payment requirements first.

If you didn't receive an email, it can take up to 28 days for your student credentials to be verified.

You should also check out this support article when you get in trouble with your student account again 🙂

Have a great day!

LK608

Re: Student Premium Problem

xcxhop12 — Sun, 28 Jan 2018 17:19:27 GMT

I havent received an email from SheerID.

Re: Student Premium Problem

Luke — Sun, 28 Jan 2018 21:20:19 GMT

Hey @xcxhop12,

it can take up to 28 days for your student credentials to be verified.

Have a great day!

LK608