topic Re: Premium Problem in Premium Student

Premium Problem

ysbastemur03 — Sun, 28 Jan 2018 09:14:53 GMT

I thought that student premium discount includes high schoolers too. I paid but I couldn't get premium. How can I get repaid ?

Re: Premium Problem

phan_times — Sun, 28 Jan 2018 09:52:55 GMT

Sadly the student premium is only for college studnets, how did you pay, but not get premium? I do not understand your problem. If you never finished setting up your student account, which you couldn't without putting in your college then your card should not be charged.

Re: Premium Problem

ysbastemur03 — Sun, 28 Jan 2018 10:02:16 GMT

Sadly, I paid. Yes, it's stated that it won't be paid till I confirm my
studentship but if you look at the attachment you'll see.

Re: Premium Problem

phan_times — Sun, 28 Jan 2018 10:04:05 GMT

What attatchment?

Re: Premium Problem

ysbastemur03 — Sun, 28 Jan 2018 10:10:21 GMT

Re: Premium Problem

phan_times — Sun, 28 Jan 2018 10:15:28 GMT

That is odd. Contact spotify customer support to fix the problem. https://support.spotify.com/us/contact-spotify-support/_ga=2.143808627.717774624.1517035523-1744409672.1509081893.

And say the porblem is subscription. Hope this helps.

Re: Premium Problem

ysbastemur03 — Sun, 28 Jan 2018 10:25:16 GMT

Thank you very much!

Re: Premium Problem

phan_times — Sun, 28 Jan 2018 10:27:45 GMT

No problem, kudos would be greatful, but not necessary, if that did work for you then mark it as solution so others don't have to waste time looking through this post to try and answer a question already answered. Glad to help. 🙂

Re: Premium Problem

ysbastemur03 — Sun, 28 Jan 2018 10:32:34 GMT

Link doesn't work. 404 Not Found

Re: Premium Problem

phan_times — Mon, 29 Jan 2018 08:17:54 GMT

Yeah try this link https://support.spotify.com/contact-spotify-support/

Re: Premium Problem

ysbastemur03 — Tue, 30 Jan 2018 21:38:35 GMT

They said you'll be repaid in 48 hours but despite 2 days I'm not repaid.

Re: Premium Problem

phan_times — Tue, 30 Jan 2018 21:43:44 GMT

Could be 48 business hours and again you can always just contact them again

Re: Premium Problem

e911corbin — Wed, 31 Jan 2018 14:29:03 GMT

So Highschoolers can get a discount on this? I thought it was just for college students

Re: Premium Problem

ysbastemur03 — Wed, 31 Jan 2018 14:36:16 GMT

No, sadly we can't.

Re: Premium Problem

ysbastemur03 — Wed, 07 Feb 2018 14:44:16 GMT

After those days, I'm not repaid. How I can get repaid?