topic Student Premium in Premium Student

Student Premium

GustavoGMoraes — Wed, 19 Apr 2017 20:31:53 GMT

I Subscribed to Student Discount but it hasn't started yet? Already got the receipt in my credit card.

Re: Student Premium

KatesHere — Wed, 19 Apr 2017 20:58:03 GMT

Hey there @GustavoGMoraes, welcome to the community!

Let's try to figure out what's going on here.

Try the following:

Check your subscription page. Your status should be Premium.
If it says you're on Premium, try signing out and back into the app.
If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.
If you can't find the Spotify receipt on your email inbox, make sure to check your Spam, in case it hid there 🙂 If you still can't find it, check this FAQ article here to make sure the charges aren't pending.

Let me know if any of this helped 🙂

Re: Student Premium

GustavoGMoraes — Wed, 19 Apr 2017 22:53:24 GMT

Hi there, did check my subscription and it stills Free, tried applying to the Premium again, and it kinda starts again and asks for my credit card number. Does it have something to do with the necessity to check my bond with the university before allowing the premium to start?
And if so, it shouldn't charge my credit card only after checking so?

Also checked my e-mail for the receipt and it is not there, but I got the receipt at the credit card system, the print is on the attachments.

Re: Student Premium

KatesHere — Thu, 20 Apr 2017 00:20:07 GMT

In that case, the link to the FAQ article in the 4th step should help you more. In a nutshell, if the verification process didn't go through and you weren't successfully verified as a student, then the charges are most likely pending and should reappear on your statement soon. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

Let me know how it goes 🙂