topic Re: Paid for 2 times in Premium Student

Paid for 2 times

koala10 — Thu, 08 Mar 2018 11:13:14 GMT

I've just paid for premium with student discount but Spotify charged me for 2 times. How can I get refunded for this ? I'm just using an account and there is no account else.

Re: Paid for 2 times

Luke — Thu, 08 Mar 2018 14:33:25 GMT

Hey @koala10,

when you received two payments by Spotify at the same day, and this has never happened before, there are two possible reasons.

The first one is that one of the charges is a pre-authorization charge. Normally the pre-auth charge has a smaller amount of money and it should be away after a few business days.
If this isn't a pre-auth charge, then it’s possible that you hit the conformation button in the subscription email twice and so a second transaction went through. Don't worry, this second charge will just get added onto your account as if you "pre-paid" for an extra month. You can see this by visiting your subscription page and checking that your new payment time will be in around 2 months.

Have a nice day!

LK608

Re: Paid for 2 times

koala10 — Thu, 08 Mar 2018 15:06:29 GMT

First , thank you for your kind attention but as you can see below , before I've sent my student documents to verify , I've written my card details to payment part. After that , they charged me first time. (That was 2 days ago) Today I've received an e-mail which informed me like "Verify has completed (for student documents). You can complete your payment. After I completed again , they charged me for 2nd time. It's not a big amount . There is no problem for me but there's something wrong. (In subscription page it shows as 1 month later I'll pay)(In the photo , you can see that I paid for 2 times)

Re: Paid for 2 times

Luke — Thu, 08 Mar 2018 17:14:36 GMT

Hey again @koala10,

Thanks for confirming! I'd recommend checking out the info here, just in case it helps:
https://support.spotify.com/account_payment_help/payment_help/why-charged-twice/

If you're still confident both charges have gone through, then I'd recommend reaching out to Support.
Don't worry, they can look closer backstage (https://support.spotify.com/contact-spotify-support/)

Have a nice day!

LK608