topic Re: Premium Student Problem! in Premium Student

Premium Student Problem!

canartar — Sun, 18 Feb 2018 11:22:47 GMT

I wanted to buy a student premium account.I entered my informations and card informations.You said that you will not take payment before the verification,so that i closed the page to take my university transcript and timetable .And i could not continue from the page and you took the payment from my bank. Althought you did not give to me a premium account .I want to your refund .

Re: Premium Student Problem!

Maxim — Sun, 18 Feb 2018 12:19:57 GMT

Hey @canartar,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

Re: Premium Student Problem!

canartar — Sun, 18 Feb 2018 13:43:49 GMT

Thanks for the answer then i should wait for refund.Have a good day.

Re: Premium Student Problem!

canartar — Thu, 22 Feb 2018 23:14:12 GMT

I am still waiting for the refund.

Re: Premium Student Problem!

Maxim — Fri, 23 Feb 2018 13:05:55 GMT

I'd recommend waiting a little longer. You can also reach out to your bank for more information about any pending payments.

Re: Premium Student Problem!

canartar — Fri, 02 Mar 2018 08:23:52 GMT

I am waiting still . And this situation is so annoying.

Re: Premium Student Problem!

Maxim — Fri, 02 Mar 2018 08:34:31 GMT

Can you please wait one more week? Hopefully, the pending charge has disappeared by then. 🙂

Re: Premium Student Problem!

canartar — Thu, 15 Mar 2018 17:44:38 GMT

Money is really not a problem but its so annoying. Because i have a problem but the firm does not care me.