topic Re: Student discount in Premium Student

Student discount

Vasquezkaley — Mon, 19 Mar 2018 22:11:58 GMT

I just got an email that said that I was excepted and eligible for student discounts and that I could login and start listening to add free music and I could download music and listen off-line. I logged in on the app and it’s still saying that I only have the free version I don’t want to pay for something I can’t even use!!!

Re: Student discount

user-removed — Mon, 19 Mar 2018 22:56:42 GMT

Help's here, @Vasquezkaley!

Just to make sure, when you go to https://spotify.com/account/subscription/ in an incognito/private browsing window, it shows that you've got the Spotify Premium for Students deal?

If it does, would you be able to let me know this info? 🔍

What device is this happening on? (i.e. iPhone X)
What version of Spotify are you using? (i.e. 1.0.75.483.g7ff4a0dc or 8.4.45.633 armV7)
Have you tried a clean reinstall of Spotify? See how to do one here: https://support.spotify.com/article/reinstallation-of-spotify/

Cheers!

Re: Student discount

Vasquezkaley — Mon, 19 Mar 2018 23:05:34 GMT

I’m using a iPhone 6s and the version of Spotify I am using is 8.4.45 and yes I’ve tried logging out and back in several times and I’ve also deleted the app and reinstalled it and it’s still saying that I have the “free” account when I paid and got accepted for the student version

Re: Student discount

user-removed — Mon, 19 Mar 2018 23:12:25 GMT

Thanks for the info, @Vasquezkaley!

Just double-checking, but when you go to https://spotify.com/account/subscription/ in an incognito/private browsing window, it shows that you've got the Spotify Premium for Students deal? 🙂

Let me know!

Re: Student discount

Vasquezkaley — Mon, 19 Mar 2018 23:16:34 GMT

No it shows that I have the free one but i don’t understand because it took my card and the balance is pending on my bank account

Re: Student discount

user-removed — Tue, 20 Mar 2018 04:43:16 GMT

Thanks for that, @Vasquezkaley!

If there is a payment that shows as 'pre-auth' or 'pending', it means that a transaction has been made, but no money has actually been exchanged. Within about 48 business hours, the transaction should either disappear, show as cancelled or be successful! 🙂

Cheers!

Re: Student discount

Vasquezkaley — Thu, 22 Mar 2018 18:09:16 GMT

It has been 48 business hours in my account still says that I have the free version this is getting ridiculous that I have to pay for something that I can’t even use

Re: Student discount

user-removed — Fri, 23 Mar 2018 02:30:29 GMT

Thanks for getting back to me, @Vasquezkaley!

Check out this support article by Spotify on Premium not showing: https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/ 🙂

Cheers!

Re: Student discount

cDejavu — Fri, 23 Mar 2018 03:42:51 GMT

Normally you wait 3 busniess days... hope everything goes well !

Re: Student discount

Vasquezkaley — Wed, 28 Mar 2018 18:24:08 GMT

It’s been like 9 days and my account is still not working you guys lost my business YouTube red it is!

Re: Student discount

user-removed — Wed, 28 Mar 2018 23:55:57 GMT

I might still be able to help, @Vasquezkaley!

Has the transaction from Spotify has gone through on your bank account? If so, have you tried logging out then back into the app? 🔍

Let me know - I'd really love to get this sorted with you!

Re: Student discount

Vasquezkaley — Thu, 29 Mar 2018 02:19:12 GMT

Yes it has been taken out and yes I have I’ve even deleted and reinstalled the app nothings working

Re: Student discount

user-removed — Thu, 29 Mar 2018 08:41:44 GMT

Hey again, @Vasquezkaley! I'm sorry to hear it hasn't been working!

If the payment's been successfully processed, you should be on Premium. To double-check you're logging in to the account you've subscribed on, I'd recommend taking a look at this article: https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/

If you're logging in with your email, or Facebook for example, can you try with your username and password instead?

Let me know if you're able to see your Premium then! 🙂