topic Re: student premium problem in Premium Student

student premium problem

yetkinbaysal67 — Thu, 20 Apr 2017 14:45:44 GMT

hey, i did things what necessary for student premium and the money was receiveed from my card but my account didnt change to premium what did this happened and what can i do

Re: student premium problem

Tom — Thu, 20 Apr 2017 14:57:12 GMT

Hey,

Sorry to hear you have been having issues.

Have you tried logging out and in again?

If so, what device are you using?

Re: student premium problem

yetkinbaysal67 — Thu, 20 Apr 2017 15:01:16 GMT

no, i didnt try my friend but i m gonna try that now and i use iphone and windows thanks for that

Re: student premium problem

orks — Thu, 20 Apr 2017 15:02:08 GMT

This happened to me too.

The charge will go away in a day or two. It has your money on hold to verify if youre a student or not.

Re: student premium problem

Tom — Thu, 20 Apr 2017 15:02:16 GMT

Hi,

No problem, let me know if that helps!

Re: student premium problem

yetkinbaysal67 — Thu, 20 Apr 2017 15:03:51 GMT

i tried that nevertheless nothing happened

Re: student premium problem

Tom — Thu, 20 Apr 2017 15:06:50 GMT

Oh no! That is not good.

Are you difnelty on the correct account?

If so, allow it at least 24 hours to process. if you do not have premium on your account in 24 hours, I would tweet the people over at @SpotifyCares they will be able to help you better 🙂

Re: student premium problem

yetkinbaysal67 — Thu, 20 Apr 2017 15:07:55 GMT

thank you guys we ll see that happening or not

Re: student premium problem

Tom — Thu, 20 Apr 2017 15:09:12 GMT

No problem, if I helped you, you can like my replies 🙂 also if I resolved the issue, mark it as 'accept as sollution'

Re: student premium problem

user-removed — Thu, 20 Apr 2017 15:31:35 GMT

My student account is already verified but the charge on the suscription hasnt change.
How can i do it?

Re: student premium problem

Tom — Thu, 20 Apr 2017 15:46:51 GMT

Hello,

Have you already been charged the normal price?

Re: student premium problem

yetkinbaysal67 — Thu, 20 Apr 2017 16:27:20 GMT

Yes i have premium as two months ago

Re: student premium problem

Tom — Thu, 20 Apr 2017 16:30:58 GMT

I would recommend tweeting the people over at @SpotifyCares they can look into your account 🙂