charged twice

raevelayo — Mon, 09 Apr 2018 13:29:06 GMT

hi! i was subscribing earlier for the student promo of spotify premium. however, before uploading my school documents, i accidentally closed the browser. i repeated the steps again and i found out that i was charged twice. is there anyway that i can get a refund or is it possible for it to just serve as a payment for my second month of subscription? thank you very much!

Re: charged twice

Luke — Mon, 09 Apr 2018 17:58:39 GMT

Hey @raevelayo,

When you received two payments by Spotify on the same day, and this has never happened before, there are two possible reasons.

The first one is that one of the charges is a pre-authorization charge. Normally the pre-auth charge has a smaller amount of money and it should be away after a few business days.
If this isn't a pre-auth charge, then it’s possible that you hit the confirmation button in the subscription email twice and so a second transaction went through. Don't worry, this second charge will just get added to your account as if you "pre-paid" for an extra month. You can see this by visiting your subscription page and checking that your new payment time will be in around 2 months.

Have a nice day!

LK608

topic charged twice in Premium Student

charged twice

Re: charged twice