topic Me cobraron el plan de estudiantes y no me aparecen el Spotify premium in Premium Student

Me cobraron el plan de estudiantes y no me aparecen el Spotify premium

oscararcro — Tue, 24 Apr 2018 17:53:45 GMT

Buenas tardes, tengo un problema, me cobraron el Spotify de universitarios pero no sé ne activa la cuenta premium.

Re: Me cobraron el plan de estudiantes y no me aparecen el Spotify premium

SergioDavid — Sat, 28 Apr 2018 15:20:24 GMT

Hey @oscararcro, welcome to the Community!

We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.

Are you able to see the current status of your payments? If they're pending, it means they haven't gone through. If that's the case, the funds should get back to you within a few days.

If there's a payment showing as completed, try logging out and back in a few times to see if it makes a difference.

Let us know how it goes.

Re: Me cobraron el plan de estudiantes y no me aparecen el Spotify premium

SergioDavid — Sat, 28 Apr 2018 15:20:27 GMT

Hey @oscararcro, welcome to the Community!

We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.

Are you able to see the current status of your payments? If they're pending, it means they haven't gone through. If that's the case, the funds should get back to you within a few days.

If there's a payment showing as completed, try logging out and back in a few times to see if it makes a difference.

Let us know how it goes.

Re: Me cobraron el plan de estudiantes y no me aparecen el Spotify premium

SergioDavid — Sat, 28 Apr 2018 15:20:30 GMT

Hey @oscararcro, welcome to the Community!

We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.

Are you able to see the current status of your payments? If they're pending, it means they haven't gone through. If that's the case, the funds should get back to you within a few days.

If there's a payment showing as completed, try logging out and back in a few times to see if it makes a difference.

Let us know how it goes.

Re: Me cobraron el plan de estudiantes y no me aparecen el Spotify premium

SergioDavid — Sat, 28 Apr 2018 15:20:30 GMT

Hey @oscararcro, welcome to the Community!

We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.

Are you able to see the current status of your payments? If they're pending, it means they haven't gone through. If that's the case, the funds should get back to you within a few days.

If there's a payment showing as completed, try logging out and back in a few times to see if it makes a difference.

Let us know how it goes.