topic Re: Student Plan Problems in Premium Student

Student Plan Problems

hannah_fo_sho — Fri, 06 Apr 2018 21:33:32 GMT

So this has been a problem for quite some time - and this is the only place I have left to go to.

My student plan plan is not working fully. I am able to listen to my Spotify but Hulu isn’t working.

I’ve reached out to Hulu about this issue and they tell me it’s a Spotify issue. So I then reach out to Spotify and they assure me there is nothing they can do so I need to speak to Hulu. I then send screenshots to Hulu of my Spotify Support chat....and they tell me they’re sorry but I have to speak with Spotify.

Can anyone advise me on what to do? I’ve ran out of ideas on how to fix it.

Thank you.

Re: Student Plan Problems

hannah_fo_sho — Sat, 14 Apr 2018 01:50:53 GMT

is anyone able to help me with this?

thank you!

Re: Student Plan Problems

Aimee_T — Tue, 24 Apr 2018 15:58:49 GMT

Hey @hannah_fo_sho, welcome to the Spotify Community!

Are you getting any error messages when trying to use Hulu with your Spotify account? If so, a screenshot of it would be helpful.

We'd like to investigate a bit more. Take care 🙂

Re: Student Plan Problems

jackiewong5878 — Tue, 24 Apr 2018 16:27:26 GMT

Hi Aimee,

I'm currently a grad student at Cal Poly Pomona in CA. I can't get verified for some reason and would really like to get the $4.99/month Spotify & Hulu subscription. Can you please help?

- Jacqueline Wong

Re: Student Plan Problems

Melody — Wed, 02 May 2018 16:57:24 GMT

Hey, @jackiewong5878

Can you let us know what's happening when you're trying to subscribe, are you getting any error messages when this happens?

We'd love to help, don't worry 🙂

In the meantime, we'd recommend checking out the steps at:
https://support.spotify.com/account_payment_help/subscription_information/spotify-and-hulu/ to see if they help.

Keep us in the loop,

Re: Student Plan Problems

chelsea5774 — Thu, 03 May 2018 03:15:58 GMT

Hi Melody,

I had Spotify Student linked to my Facebook account. Hulu worked fine, but I deleted my Facebook. I understand that I can’t return my account to the student membership for twelve months after disconnecting Facebook; is there a way to keep track of how much longer I have until I can do that?

Re: Student Plan Problems

Melody — Thu, 03 May 2018 14:30:54 GMT

Hey, @chelsea5774

This sounds like a slightly different issue 🙂

No worries, to get this checked out we'd recommend reaching out to Support.

You can do this one of the below ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

Let us know if there's anything else.