https://community.spotify.com/t5/Premium-Student/Student-discount/m-p/4475255#M7249 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/20624460">@Meg242</a>, welcome to the Community!</P> <P>&nbsp;</P> <P>If you're getting an error message saying your discount is on another account, try following <A href="https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/" target="_self">these</A>&nbsp;steps to see if you can find the account.</P> <P>&nbsp;</P> <P>If you can't find another account, reach out to us through <A href="http://twitter.com/spotifycares" target="_self">Twitter</A>&nbsp;or <A href="http://facebook.com/spotifycares" target="_self">Facebook</A>&nbsp;with all of the info for your payment. We'll see what we can find.</P> <P>&nbsp;</P> <P>Hope that helps <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 07 May 2018 13:39:27 GMT SergioDavid 2018-05-07T13:39:27Z https://community.spotify.com/t5/Premium-Student/Student-discount/m-p/4473428#M7248 <P>I signed up for Spotify premium using student discount. I have been charged payment for it however it still says that my account is free and that my student credentials are associated with another account. I do not have another Spotify account and I can't access the premium Spotify that I am paying for.</P><P>please help.</P> Sat, 05 May 2018 05:11:51 GMT https://community.spotify.com/t5/Premium-Student/Student-discount/m-p/4473428#M7248 Meg242 2018-05-05T05:11:51Z https://community.spotify.com/t5/Premium-Student/Student-discount/m-p/4475255#M7249 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/20624460">@Meg242</a>, welcome to the Community!</P> <P>&nbsp;</P> <P>If you're getting an error message saying your discount is on another account, try following <A href="https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/" target="_self">these</A>&nbsp;steps to see if you can find the account.</P> <P>&nbsp;</P> <P>If you can't find another account, reach out to us through <A href="http://twitter.com/spotifycares" target="_self">Twitter</A>&nbsp;or <A href="http://facebook.com/spotifycares" target="_self">Facebook</A>&nbsp;with all of the info for your payment. We'll see what we can find.</P> <P>&nbsp;</P> <P>Hope that helps <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 07 May 2018 13:39:27 GMT https://community.spotify.com/t5/Premium-Student/Student-discount/m-p/4475255#M7249 SergioDavid 2018-05-07T13:39:27Z