topic Re: Charged in Premium Student

Charged

JessicaRaine07 — Tue, 15 May 2018 19:33:15 GMT

I got charged for a student discount but I didn’t get premium

Re: Charged

JackBeau — Tue, 15 May 2018 19:38:48 GMT

Hey! Thanks for coming to the community for help 🙂

First, check your subscription page to make sure it says Premium.
If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Hopefully this helps! (and if it does, marking this as a "solution" will make it easier for others with the same problem to find)

Re: Charged

JessicaRaine07 — Wed, 16 May 2018 01:04:12 GMT

I was charged twice and did not receive any email or notification that I was charged until I checked my banking statements. I’m afraid that this will 1. Become a recurring charge and 2. I don’t even want this subscription. I’ve checked all the possible ways for myself to fix this and I don’t know how else to contact Spotify personally. This is rather upsetting.

Re: Charged

JackBeau — Thu, 17 May 2018 15:02:12 GMT

If you’ve been charged twice I recommend looking at the Why have I been charged twice? support article.

Try taking a look at the receipts tab in your account page. For some more possible solutions to your issue, give this page a quick read!

I hope this helps!