topic Re: Student discount problem in Premium Student

Student discount problem

o_zm-in9kekt — Fri, 15 Jun 2018 19:29:08 GMT

Plan

Free/Premium

Country

Polana

Device

(iPhone SE)

Operating System

(iOS)

My Question or Issue

Hello,

I'm from Poland. I have a problem with my Student discount. I activated my account in November 2017. Spotify charged from my debit card till May this year (It's 7th fee). Now in June the payment can not be made. Why? I have money on my bank account.

Please help me..Now I have Spotify Free and I miss my Premium.

Re: Student discount problem

SergioDavid — Sun, 17 Jun 2018 15:20:36 GMT

Hey @o_zm-in9kekt, welcome to the Community!

That's odd. Try making sure your payment card meets the requirements listed here. If you're unsure, reach out to your bank.

Once that's sorted, you can try signing up again using an incognito window to see if it helps.

Let us know how it goes.

Re: Student discount problem

o_zm-in9kekt — Tue, 19 Jun 2018 08:49:27 GMT

Hello,

problem solved. There was a problem with the debit card. Thank you very much for help 🙂

Re: Student discount problem

Alfredo — Fri, 22 Jun 2018 02:47:18 GMT

Hey @o_zm-in9kekt.

We're glad to hear everything is up and running now.

Don't hesitate to open a new thread if anything else comes up.

All the best!