topic Re: My money is gone in Premium Student

My money is gone

bfu_1231-9rc4 — Sat, 16 Jun 2018 06:41:24 GMT

Plan

Premium

Country

Turkey

Device

HTC One M7

Operating System

Android

My Question or Issue

I tried to buy the spotify premium for students but I am a secondary school student and I didn't know that it isn't available for me so i kept trying but it didn't work so i canceled it. Next day I checked my card history and I saw that my money has gone for spotify premium but I still dont have a premium. I just want my money back

Re: My money is gone

Maxim — Sat, 16 Jun 2018 06:41:05 GMT

Hey @bfu_1231-9rc4,

If Spotify is unable to successfully verify a student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

Re: My money is gone

bfu_1231-9rc4 — Sat, 23 Jun 2018 08:16:48 GMT

Its been a long time and my money hasn't return

Re: My money is gone

Maxim — Sat, 23 Jun 2018 08:19:19 GMT

The time can vary, depending on your bank. You can reach out to them for more information about any pending payments.