topic Re: Help renewing student premium? in Premium Student

Help renewing student premium?

lydiaclaire24 — Mon, 20 Aug 2018 01:50:51 GMT

Plan

Premium

Country

USA

Device

Acer Aspire V

Operating System

Windows 8.1

My Question or Issue

Hi,

I am a college student who, last year, subscribed to Spotify Student Premium. I am starting my second year of college and got an email today telling me that I need to reverify that I am a student to keep Student Premium. I clicked the button on the email that said "Renew Now". This took me to a page that said "Spotify Premium for Students, now with Hulu. Only $4.99/month for both. Cancel anytime." and a button that said "Get Started". But when I clicked that button, it just took me to a blank page that said "Student discount: available
Use your discount
You are verified as a student until:
8/27/18" with no further buttons to click. There does not seem to be a way for me to renew my subscription from this page. There are no links on the page, except an X to close the page. I attached an image of the page.

Is this some sort of glitch? Am I missing something? How can I renew my Student Premium?

Thanks.

Re: Help renewing student premium?

allexalexx — Mon, 20 Aug 2018 03:40:33 GMT

I'm having the same troubles.

Re: Help renewing student premium?

edwinlk13 — Wed, 29 Aug 2018 00:34:40 GMT

same here. I recieved the same email but unlike you I cant see the get started link. I dont want to loose my account and get charged 9.99.

Student discount

Your student discount is valid until 9/5/18. We will send you an email when it's time to confirm that you're still a student.

this is all I see but with no link to renew.

Re: Help renewing student premium?

allexalexx — Wed, 29 Aug 2018 04:32:42 GMT

i finally got a response after getting in touch on twitter: they will send you a link to verify one week from that date. so you should get an email tomorrow or the next day.

Re: Help renewing student premium?

edwinlk13 — Wed, 29 Aug 2018 04:41:11 GMT

Thanks. I contacted them a while ago and a rep said that I could renew in 5 hours. He said that I recieved the email 5 hours earlier. They sent it from asia where it was already the 7 day period to renew.