topic No notification about my student deal being expired in Premium Student

No notification about my student deal being expired

Süßkartoffel — Tue, 02 Oct 2018 21:01:34 GMT

Plan

Premium

Country

Germany

My Question or Issue

Hi I was using the student premium deal for a while now and I have not received any notifications about my student deal being expired. Normally you would receive a reminder mail. This time I got none. So Spotify started to charge me the full 9,99€ price for October, even though I was technically still a student. I had to renew it and my question is, if I can at least get the 5€ back for October?

Re: No notification about my student deal being expired

LeoRager — Wed, 03 Oct 2018 01:32:36 GMT

Hey! Welcome to the Spotify Community 🙂

That doesn't sound right. I can't guarantee anythng, but you could try contacting SpotifyCares through either of these:

Through this link.
Through Facebook: SpotifyCares
Or lastly through Twitter @SpotifyCares

Tell them what's going on and your username and they'll do their best to help! 🙂

If you'd like more information on refunds, just check this support article out!

Have a good day!

Music is a world within itself, it is a language we all understand. ~ Stevie Wonder

Leo | Rock Star | Rock Star Program

Re: No notification about my student deal being expired

PedroContipelli — Fri, 16 Sep 2022 23:44:10 GMT

2nd time this happens to me. It is a cheap shot cash grab scheme. Contacting support won't help. Spotify does not care about you. Canceling my subscription.

Re: No notification about my student deal being expired

perhapsrats — Sun, 17 Aug 2025 04:50:21 GMT

I agree. Still happens to this day. Says I should get a reminder a month before but I don’t get it. I suggest a class action, that should bring some change.