topic double payment in Premium Student

double payment

GilloLillo — Tue, 02 Oct 2018 17:52:14 GMT

hi, I find in the statement of my card two payments by Spotify one of € 9.99 and the other of € 4.99 the problem is that I only have the Student account, how come I find two payments? thank you

Plan

Premium Student

Country

Italy

Device

One Plus 6

Operating System

Android P

My Question or Issue

Re: double payment

LeoRager — Wed, 03 Oct 2018 01:41:18 GMT

Hey! Welcome to the Spotify Community 🙂

If you're being charged twice, it's possible that you have two accounts. You should go over here to check if that's the case. Also check your Facebook account to see if you have any account connected to facebook.

If you managed to find the account, or if you are having troubles finding the right account, please come back to me and we can look into some further troubleshooting.

Cheers,
Leo

Music is a world within itself, it is a language we all understand. ~ Stevie Wonder

Leo | Rock Star | Rock Star Program