topic Re: Premium student problem in Premium Student https://community.spotify.com/t5/Premium-Student/Premium-student-problem/m-p/4585167#M8506 <P>Hey there&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/21994113">@iArthios</a>,</P> <P>&nbsp;</P> <P>Thanks for posting and welcome to the community!</P> <P>&nbsp;</P> <P>If you are not seeing the Premium features despite paying, we'd first suggest trying the following:</P> <P>&nbsp;</P> <UL> <LI data-ghq-card-content-type="BULLETED_LIST_ITEM" data-slate-fragment="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"><SPAN data-ghq-card-content-type="paragraph">Make sure you're logged in the correct account. You can check this guide to find&nbsp;<A class="js-ga-event" href="http://support.spotify.com/account_payment_help/solutions/do-i-have-an-additional-account/" target="_blank" rel="noreferrer noopener nofollow noopener noreferrer noopener noreferrer">other accounts</A>.</SPAN></LI> <LI data-ghq-card-content-type="BULLETED_LIST_ITEM" data-slate-fragment="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"><SPAN data-ghq-card-content-type="paragraph">Log out and log back in the app to shake things up.</SPAN></LI> <LI data-ghq-card-content-type="BULLETED_LIST_ITEM"><SPAN data-ghq-card-content-type="paragraph">Try over a different internet connection.</SPAN></LI> <LI data-ghq-card-content-type="BULLETED_LIST_ITEM"><SPAN data-ghq-card-content-type="paragraph"><A href="https://support.spotify.com/using_spotify/troubleshooting/reinstallation-of-spotify/" target="_blank" rel="nofollow noopener noreferrer">Reinstall the app</A>.</SPAN></LI> </UL> <P><SPAN data-ghq-card-content-type="paragraph">You can also check this support site&nbsp;<A href="https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer">here</A>.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-ghq-card-content-type="paragraph">If you've tried the above and you're still having troubles seeing the Premium features,&nbsp;make sure to head&nbsp;<A href="https://community.spotify.com/t5/Ongoing-Issues/Oct-11-12-Paid-but-no-upgraded-to-Premium/idi-p/4585072" target="_blank">here</A>&nbsp;and follow the steps provided.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-ghq-card-content-type="paragraph">Hope this helps!</SPAN></P> Fri, 12 Oct 2018 11:58:09 GMT Katerina 2018-10-12T11:58:09Z Premium student problem https://community.spotify.com/t5/Premium-Student/Premium-student-problem/m-p/4585162#M8505 <P><STRONG>Plan</STRONG></P><P>Premium Student</P><P><STRONG>Country</STRONG></P><P>&nbsp;Italy</P><P><STRONG>Device</STRONG></P><P>iPhone 7</P><P><STRONG>Operating System</STRONG></P><P>iOS 12</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P><STRONG>Hi everyone,</STRONG></P><P><STRONG>Yesterady I renewed my student premium account on PC.It worked on the PC app,but when I start my phone app it says I use free account,and not the PremiumStudent one.</STRONG></P><P><STRONG>How can I solve this problem?</STRONG></P><P>&nbsp;</P> Fri, 12 Oct 2018 09:29:38 GMT https://community.spotify.com/t5/Premium-Student/Premium-student-problem/m-p/4585162#M8505 iArthios 2018-10-12T09:29:38Z Re: Premium student problem https://community.spotify.com/t5/Premium-Student/Premium-student-problem/m-p/4585167#M8506 <P>Hey there&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/21994113">@iArthios</a>,</P> <P>&nbsp;</P> <P>Thanks for posting and welcome to the community!</P> <P>&nbsp;</P> <P>If you are not seeing the Premium features despite paying, we'd first suggest trying the following:</P> <P>&nbsp;</P> <UL> <LI data-ghq-card-content-type="BULLETED_LIST_ITEM" data-slate-fragment="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"><SPAN data-ghq-card-content-type="paragraph">Make sure you're logged in the correct account. You can check this guide to find&nbsp;<A class="js-ga-event" href="http://support.spotify.com/account_payment_help/solutions/do-i-have-an-additional-account/" target="_blank" rel="noreferrer noopener nofollow noopener noreferrer noopener noreferrer">other accounts</A>.</SPAN></LI> <LI data-ghq-card-content-type="BULLETED_LIST_ITEM" data-slate-fragment="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"><SPAN data-ghq-card-content-type="paragraph">Log out and log back in the app to shake things up.</SPAN></LI> <LI data-ghq-card-content-type="BULLETED_LIST_ITEM"><SPAN data-ghq-card-content-type="paragraph">Try over a different internet connection.</SPAN></LI> <LI data-ghq-card-content-type="BULLETED_LIST_ITEM"><SPAN data-ghq-card-content-type="paragraph"><A href="https://support.spotify.com/using_spotify/troubleshooting/reinstallation-of-spotify/" target="_blank" rel="nofollow noopener noreferrer">Reinstall the app</A>.</SPAN></LI> </UL> <P><SPAN data-ghq-card-content-type="paragraph">You can also check this support site&nbsp;<A href="https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer">here</A>.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-ghq-card-content-type="paragraph">If you've tried the above and you're still having troubles seeing the Premium features,&nbsp;make sure to head&nbsp;<A href="https://community.spotify.com/t5/Ongoing-Issues/Oct-11-12-Paid-but-no-upgraded-to-Premium/idi-p/4585072" target="_blank">here</A>&nbsp;and follow the steps provided.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-ghq-card-content-type="paragraph">Hope this helps!</SPAN></P> Fri, 12 Oct 2018 11:58:09 GMT https://community.spotify.com/t5/Premium-Student/Premium-student-problem/m-p/4585167#M8506 Katerina 2018-10-12T11:58:09Z