Spotify for students

ILA3 — Thu, 07 Feb 2019 13:57:20 GMT

Hi,

I paid spotify for students on 5 February but if I enter in my personal page it said me that I haven't premium but Spotify gratis.

What's the problem?

Re: Spotify for students

Bittencourt — Thu, 07 Feb 2019 22:15:19 GMT

Hi @ILA3, thanks for writing!

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

Please double check if you're logging in with the correct credentials.

Besides, you can check here if you have more than one account (and logging in the wrong one).

Let me know if this helps!