topic Re: Already redeemed student offer in Premium Student

Already redeemed student offer

lavenderkills — Tue, 15 Jan 2019 06:58:14 GMT

Plan

Premium

Country: Canada

I have been using the spotify student premium plan for some time now but I recently lost my credit card and didn't pay on time. I tried updating my payment information afterwards but it says my subscription is the normal rate (9.99) and that I already redeemed my student offer when I tried to change my plan. What can I do to change back to the student plan?

Re: Already redeemed student offer

Billy-J — Tue, 15 Jan 2019 11:36:23 GMT

Hey @lavenderkills, and welcome to the community.

Hope you're doing great!

I'm sorry to hear this. Please check for the following:

You haven’t already claimed the discount on another Spotify account. Find other accounts.
Your school is listed. If you didn’t see your school in the list during sign up, you're not eligible right now.
You haven’t exceeded the 4-year limit. The discount lasts 12 months at a time, with the option to renew a maximum of 3 times as long as you're eligible.

If you're still having issues, please send me a screenshot of the error message is shown (make sure you hide sensitive info when posting to the community.)

Let me know how this goes 🙂

Re: Already redeemed student offer

lavenderkills — Mon, 11 Feb 2019 20:52:45 GMT

Hi,

Thanks for replying. I was wondering, what does it mean I need to find another account? I’m pretty sure I only have this one account tied to my email/Facebook.

Re: Already redeemed student offer

birth1mark — Tue, 12 Feb 2019 15:07:35 GMT

I'm experiencing the same problem! Say's redeemed but onlye applied this morning. Already tied cleaning cookies, and that kind of things and still want's to charge me the normal plan.

Re: Already redeemed student offer

Billy-J — Wed, 13 Feb 2019 11:36:49 GMT

Hey, @birth1mark and @lavenderkills.

Thanks for reaching back out.

Based on the error message you showed me, it's possible that the Student Discount is linked with a different account. I'd recommend checking out these steps for finding the correct account with the Student Discount.

Keep me posted 🙂

Re: Already redeemed student offer

birth1mark — Wed, 13 Feb 2019 11:39:12 GMT

Hi,

That wasn't the problem. I reached Spotify support on twitter and they followed the activation and everything got ok and working.

Thanks

Re: Already redeemed student offer

Billy-J — Wed, 13 Feb 2019 11:42:04 GMT

Hey, @birth1mark.

I'm glad to hear that you got things fixed! If you need help with anything else, just start up a new thread and the community will be happy to help.

@lavenderkills,

Do you still need help?