topic Re: PROBLEMS WITH SPOTIFY PREMIUM ACTIVATON in Premium Student

PROBLEMS WITH SPOTIFY PREMIUM ACTIVATON

familiaricci — Sun, 23 Apr 2017 10:39:46 GMT

I'VE ALREADY PAID THE PREMIUM FOR STUDENTS AND THERE IS NO CONSTANCY THAT I'M A PREMIUM USER. IN MY ACCOUNT I APPEAR LIKE A FREE USER BUT THE MONEY HAS ALREADY BEEN DISCOUNTED FROM MY ACCOUNT.

Re: PROBLEMS WITH SPOTIFY PREMIUM ACTIVATON

7370788forums — Sun, 23 Apr 2017 10:44:00 GMT

Hi, has the payment been linked to your spotify account? Or has the payment been cancelled? those could be you're problem. or it could be your date of birth is nod at student age.

-7370788

Re: PROBLEMS WITH SPOTIFY PREMIUM ACTIVATON

familiaricci — Sun, 23 Apr 2017 11:17:06 GMT

Hi, the payment doesn't appear on the receipts in my spotify account but it appears on the bank account. It's like if spotify doesn't know that I have already paid it.

thanks

Re: PROBLEMS WITH SPOTIFY PREMIUM ACTIVATON

Robert_W — Sun, 23 Apr 2017 18:28:13 GMT

Hey @familiaricci!

Welcome to the forums!

It sound's like both charges are 'pending', as you have not got any reciepts sent to you from Spotify via email?

If this is the case these will be released back to you soon.

Please can you try to subscribe again first by clearing your cache, then from a computer, try and sign up via an incognito window making sure pop ups are enabled.

Hope this helps!

If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!

Re: PROBLEMS WITH SPOTIFY PREMIUM ACTIVATON

familiaricci — Mon, 24 Apr 2017 10:35:14 GMT

Thanks but I have the same problem again. The money has been returned to my
account as you already said so I tried again and I paid the premium after
clearing my cache and there is again the same problem. The receipt appears
on the bank but not in the spotify account and it says that I'm free
instead of premium.

Thanks @DefaOne

Re: PROBLEMS WITH SPOTIFY PREMIUM ACTIVATON

Robert_W — Mon, 24 Apr 2017 19:39:45 GMT

Hi @familiaricci,

Thanks for trying what I suggested.

In this case, I recommend for you to reach out to Spotify via email, Facebook or Twitter. They will be able to take a closer look at your account and see what happened here.

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like!