topic Re: Problem with student subscription in Premium Student

Problem with student subscription

user-removed — Tue, 05 Mar 2019 09:51:19 GMT

Plan

Premium for students

Country

Greece

Device

Sony XperiaL1

Operating System

Android

My Question or Issue

Spotify couldn't accept my payment method so I followed the procedure till the last step of cancelling my premium plan for students. Now I try to have it again and it does not allow it, it says that I've already used it. BUT I cancelled it cause it wasn't accepting my payment method as you were instructing...

Re: Problem with student subscription

AcousticGrover — Fri, 08 Mar 2019 07:46:41 GMT

Hey Malgelir,

Your best bet is to contact the support team, so they can look into what's wrong. You can contact them here.

Hope this helps!

Re: Problem with student subscription

Luan — Fri, 08 Mar 2019 07:47:22 GMT

Hey, @user-removed

Welcome to Spotify Community and thanks for contact us here

About your problem, I suggest that you take a look on this following article:

Premium for Students

On the article above, select the option ''Why can't I verify my student status?''

Probably you'll not eligible for the student discount anymore before 12 months period, but if you want, contact Spotify official team here and they'll find the best solution for you.

If you need more help or have any other questions, let me know!

If you think my answer is helpful for you, like it and set as the solution. It;ll help me so much.

Best Regards,

hezorg (Luan Araújo)

Re: Problem with student subscription

OneByBoo — Wed, 06 Mar 2019 11:20:40 GMT

Hey there @user-removed,

thanks for posting in the community !

It's possible to cancel Premium but the discount will still be applied to the account. You can simply resubscribe and the discount remains as it is.

As long as the discount is still valid which isn't they issue here as you're getting a messege that the account is authorized.

Let me know how you did 😃