topic Re: Billing issue in Premium Student

Billing issue

e5-pj4_nuv8yg — Fri, 29 Mar 2019 10:37:47 GMT

Plan

Premium

Country

My Question or Issue

Hi,

I noticed that I never got the reduced student price billed since I registered in august 2018. I'm sure I finished the further activation process and that it was activated, so I never looked at it again. But now I noticed that it didn't work out and I got billed the normal price since ever. What's the issue? And how can we solve this?

Thanks for your help.

Victor

Re: Billing issue

OneByBoo — Fri, 29 Mar 2019 20:08:27 GMT

Hey there @e5-pj4_nuv8yg,

thanks for posting !

In order to fully activate the Premium for Students subscription i recommend you first read the terms and conditions here.

In addition, check out this help page and follow the steps mentioned on it.

Reply back to the post if you need further help and i'll jump right back in=)

Re: Billing issue

e5-pj4_nuv8yg — Sat, 30 Mar 2019 09:07:06 GMT

Hello @OneByBoo

Thanks for taking the time to reply. I followed all the steps already and I am a verified student (terms and conditions). The problem is that the activation process apparently didn't work as expected at that moment back then. Now I've lost a half year of student discount because of this. And I'm displeased that Spotify doesn't offer a direct support about billing issues and we have to go over the "community".

However, I activated again. Let's see how it works now.

Cheers,

Victor