Paid too much

LineClemmensen — Tue, 11 Jun 2019 14:59:12 GMT

Plan

Premium - student

Country

Denmark

Device

(iPhone, Macbook Pro)

My Question or Issue

Hi there,

I have been charged full prize for my Spotify premium student subscription without knowing why. I have now reapplied for my student subscription which was accepted, but I still don’t know why I paid too much last month... No matter what the reason is I can’t believe I didn’t get ANY sort of email or notification about the change in payment - you can’t just take more money than what I said yes to ???? I expect you give me a refund on 50% so I only paid what I am supposed to.

- Line

Re: Paid too much

Jemi — Fri, 14 Jun 2019 14:14:55 GMT

Hey Line, help's arrived.

If you've been charged the regular Premium rate upon the renewal date, it means that the student discount period has ended and needs to be renewed. If you didn't get a reminder on your registered email, it might've ended up in the spam folder. You should also double-check that you have the right email address registered on the account page, and check your notification settings.

Regarding compensation, you can find info about Spotify's refund policy here.

Hope that helps! 🙂

topic Paid too much in Premium Student

Paid too much

Re: Paid too much