topic Re: billing error in Premium Student

billing error

22oaqqujgig4r5g — Wed, 19 Jun 2019 18:13:16 GMT

Plan

Student Premium

Country

Brazil

Device

(Moto G5s)

Operating System

Android Oreo

My Question or Issue

I have a student accont and I pay every month R$8,50 but the next facture it was fractured R$16,90 of my credit card. I send my docs to show that I still a student this year, so I don't know why this happened.

Please help.

Re: billing error

OneByBoo — Sat, 22 Jun 2019 06:59:17 GMT

Hey there @22oaqqujgig4r5g

thanks for posting !

Please visit Spotify.com and check your subscription status.

As you say you were charged for a Premium account it might be caused due to the fact your student status needs to be rechecked and confirmed.

For further info on the Student for Premium plan and the steps needed of subscribing to it properly, please visit this help page.