topic Re: My Student Plan was randomly changed to the Family Plan in Premium Student

My Student Plan was randomly changed to the Family Plan

zn_j-wjwgtc9d — Tue, 11 Dec 2018 03:25:55 GMT

Plan

Family Plan (was Student Plan until it was changed without my permission)

Country

United States

My Question or Issue

So, I started my Student Plan for Spotify about 2 months ago and was charged $5 for the first month, then I looked back at my billing statements and for this past month I was charged $15 for the Family Plan completely randomly and without any of my own doing. I would like to be switched back to the Student Plan and refunded for the Family Plan that I did not authorize.

Re: My Student Plan was randomly changed to the Family Plan

Guido — Thu, 13 Dec 2018 09:35:52 GMT

Hey @zn_j-wjwgtc9d.

Thanks for getting in touch!

You can switch back to a students subscription on this page. Be sure to check out this page if you think that another person has gained access to your account and upgraded your account to Premium.

If you have further questions for us, please let us know.

Have a nice day!

Re: My Student Plan was randomly changed to the Family Plan

Hz11235 — Mon, 22 Jul 2019 19:14:08 GMT

Hello, I just had the same issue. I was using a student account for about two years now with no problem. Last month I was randomly charged at a different date then usually for a family plan. This month it happened again. I changed my account back to student but I am upset that I spent $20 extra for no reason. Am I able to get my money back?

Re: My Student Plan was randomly changed to the Family Plan

Katerina — Sat, 27 Jul 2019 06:33:52 GMT

Hey there @Hz11235,

Thanks for posting about this and welcome to the Community!

Since you mention that you noticed unexpected changes to your subscription, we'd recommend following the steps provided in this support site article, including reaching out to us. This way, a member of our support team can take a look behind the scenes for you and help you with a refund.

Let us know how you get on! We'll be right here if there's anything else we can help with.

Have a lovely day 🙂

Re: My Student Plan was randomly changed to the Family Plan

Camrie_M — Mon, 13 Mar 2023 05:37:23 GMT

I recently had this happen to me when my account changed from a student subscription to a premium subscription. How do I reach out to the team to discuss a refund? I am not sure who I contact.

Re: My Student Plan was randomly changed to the Family Plan

Eni — Mon, 13 Mar 2023 19:02:19 GMT

Hi there @Camrie_M,

Thanks for getting in touch about this here in the Community.

If your Student subscription has changed to Premium Individual, it means your Student discount has expired and needs a renewal. The Student subscription should be renewed every 12 months for up to 4 years in total. Here is how to do that.

If you've already paid, you won't be charged again when switching from Premium individual to the Student discount.

Lastly, you can check our refund policy here.

If you need a hand with anything else, the Community is here for you.

Re: My Student Plan was randomly changed to the Family Plan

Alishba — Mon, 26 Aug 2024 23:05:28 GMT

It also happened to me. I didn’t new i had to choose the plan all over again. And i got to knew about it when i got charged for premium individual. Now I’m trying to change it back and it’s not working because my payment account has already been linked. And i need a refund. You could charge me for my student account.

Re: My Student Plan was randomly changed to the Family Plan

Naruto_DRILLINGS — Thu, 05 Feb 2026 10:49:05 GMT

My spotify account was also charging me 12 pounds instead of 6 because i was a student. I would also like the charge to be changed

Re: My Student Plan was randomly changed to the Family Plan

Naruto_DRILLINGS — Thu, 05 Feb 2026 10:56:44 GMT

Sorry misinterpreted i was using student membership but instead charged for individual which i did not pick. just to verify i would like to either get a refund or charge me for the student membership but take away the charge from the individual membership. Please and Thank you