https://community.spotify.com/t5/Premium-Student/Student-Discount-Renewal-Problem/m-p/4791749#M9524 <P><STRONG>Plan</STRONG></P><P>Premium</P><P><STRONG>Country</STRONG></P><P>New Zealand</P><P><STRONG>Device</STRONG></P><P>(Samsung A10/Macbook Pro)</P><P><STRONG>Operating System</STRONG></P><P>(iOS 10/android)</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>I was on the student discount for a year - my first year doing my degree - and then this ran out. I thought that I had renewed but recently noticed that I'm not getting student discount. So I tried to renew it, and SheerID gave me the message "you have already redeemed this offer". I'm confused about what to do as I seem to be stuck in limbo, being verified but charged full price?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Screenshot 2019-07-24 at 19.35.25.png" style="width: 200px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/105400i7078875C5FD414AE/image-size/small?v=v2&amp;px=200" role="button" title="Screenshot 2019-07-24 at 19.35.25.png" alt="Screenshot 2019-07-24 at 19.35.25.png" /></span></P><P>&nbsp;</P> Wed, 24 Jul 2019 07:56:43 GMT lomwborjt71t9dr 2019-07-24T07:56:43Z https://community.spotify.com/t5/Premium-Student/Student-Discount-Renewal-Problem/m-p/4791749#M9524 <P><STRONG>Plan</STRONG></P><P>Premium</P><P><STRONG>Country</STRONG></P><P>New Zealand</P><P><STRONG>Device</STRONG></P><P>(Samsung A10/Macbook Pro)</P><P><STRONG>Operating System</STRONG></P><P>(iOS 10/android)</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>I was on the student discount for a year - my first year doing my degree - and then this ran out. I thought that I had renewed but recently noticed that I'm not getting student discount. So I tried to renew it, and SheerID gave me the message "you have already redeemed this offer". I'm confused about what to do as I seem to be stuck in limbo, being verified but charged full price?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Screenshot 2019-07-24 at 19.35.25.png" style="width: 200px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/105400i7078875C5FD414AE/image-size/small?v=v2&amp;px=200" role="button" title="Screenshot 2019-07-24 at 19.35.25.png" alt="Screenshot 2019-07-24 at 19.35.25.png" /></span></P><P>&nbsp;</P> Wed, 24 Jul 2019 07:56:43 GMT https://community.spotify.com/t5/Premium-Student/Student-Discount-Renewal-Problem/m-p/4791749#M9524 lomwborjt71t9dr 2019-07-24T07:56:43Z https://community.spotify.com/t5/Premium-Student/Student-Discount-Renewal-Problem/m-p/4792156#M9525 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/22958320">@lomwborjt71t9dr</a>, thanks for reaching out to the Community!<BR /><BR /></P><P>I'd recommend checking under 'Overcharged for the student discount' section <A href="https://support.spotify.com/account_payment_help/payment_help/refund-policy/" target="_blank" rel="noopener">here</A>. From there, you'll find some steps to follow and an option to contact Customer Support who can help further.</P><P>&nbsp;</P><P>Have a great day <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Wed, 24 Jul 2019 21:12:39 GMT https://community.spotify.com/t5/Premium-Student/Student-Discount-Renewal-Problem/m-p/4792156#M9525 Billy-J 2019-07-24T21:12:39Z