topic Double Charges in Premium Student

Double Charges

Thickbleach — Tue, 24 Sep 2019 12:28:01 GMT

Hello,

I have a student premium account valid until 2020. Yesterday I was advised that I need to make a payment of £9.99 for a Premium account. I duly did this but then found I still have my student premium account.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: Double Charges

AndrewRobs01 — Wed, 25 Sep 2019 02:17:31 GMT

Hey there!

Just wondering if you received a payment confirmation email for both payments? Any payments that you haven't gotten a receipt for are only pending and should be cancelled soon. If the payment still hasn't removed itself after a couple of business days, try reaching out to Spotify support and they can check ou the issue behind the scenes. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Another possibility is that you might have two separate accounts. Could you check out this support guide to checking for multiple accounts?

Hopefully, I'm able to help, tell me how it goes for you!