topic Re: Radio Playlist does not exist in Your Library

Radio Playlist does not exist?

Isabelleedlund — Wed, 06 Jan 2021 11:49:41 GMT

Country: Sweden

Subscription: Premium

Device: Iphone X

OS: latest update 14.3

Spotify version: 8.5.86.739

My Question or Issue

I listened to a song that I really liked so I wanted to hear similar songs and clicked “go to radio”. I then got this error message, what does it mean?

Error message:

“This playlist was deleted

Remove link from Your library ?”

Would share a photo but the community does not support jpeg which is what the printscreen in IOS is.

Re: Radio Playlist does not exist?

Jeremy — Thu, 07 Jan 2021 07:18:17 GMT

Hey there @Isabelleedlund,

Thank you for your post here in the Community. We're happy to take a closer look at this.

Can you provide us a screen recording so that we can have a closer look?

We'll keep an eye out for your reply.

Cheers!

Re: Radio Playlist does not exist

Isabelleedlund — Thu, 07 Jan 2021 09:33:51 GMT

Hey,

Thanks for getting back to me and of course, hope it helps. 🙂

//Isabelle

--
Best regards,
Isabelle Edlund

Re: Radio Playlist does not exist

Jeremy — Thu, 07 Jan 2021 09:39:53 GMT

Hey again @Isabelleedlund,

Thank you for your reply.

We can't see any video in your reply. Can you try to post it again in your next reply?

Cheers 🙂

Re: Radio Playlist does not exist?

Isabelleedlund — Thu, 07 Jan 2021 10:56:52 GMT

Here is the image 🙂

Re: Radio Playlist does not exist?

Jeremy — Thu, 07 Jan 2021 11:11:05 GMT

Hey @Isabelleedlund,

Thank you for your reply and taking the time to upload the screenshot.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

It would also be great if you can log in with another account - such as a friend's or a family member's to see if the issue persist.

We'll keep an eye out for your reply.

Cheers!

Re: Radio Playlist does not exist

Isabelleedlund — Thu, 07 Jan 2021 11:40:51 GMT

Hey,

I have now done both, deleted the app, reinstalled it, tried on a friends
phone and when trying to start radio from the song it does not work.
I now tried with other songs and it works.

The song I’m trying to make a radio of is ilumina with mendrix.

Any ideas?
--
Best regards,
Isabelle Edlund

Re: Radio Playlist does not exist

Alex — Thu, 07 Jan 2021 11:59:25 GMT

Hi @Isabelleedlund,

Thanks for getting back to us.

Can you send us a link/URI to the song, so we know exactly which track you're talking about.

Cheers.

Re: Radio Playlist does not exist

Isabelleedlund — Thu, 07 Jan 2021 13:17:51 GMT

Here is the link 🙂

https://open.spotify.com/track/209x7UpOwbu5wGpf8Oxcsu?si=dv6_sXajQzan0Ke8PbckOw

Re: Radio Playlist does not exist

Alex — Thu, 07 Jan 2021 13:37:34 GMT

Hi there @Isabelleedlund,

Thanks for the info.

We've reported this to the right team and will get back to you as soon as we have more info on why this is happening.

Cheers.

Re: Radio Playlist does not exist

Mario — Tue, 19 Jan 2021 07:26:15 GMT

Hi there @Isabelleedlund,

Joining @Jeremy and @Alex to bring you some more news!

Looks like what you've experienced is due to the fact there aren't any similar artists listed for the one you mentioned.

This and the fact that it's the similar artists that are used to build the track pool for artist/song radio should shed some light on what you reported.

Hope you'll find this info useful. In the meantime, we'll be here if there's anything else we can help with.

Cheers!

Re: Radio Playlist does not exist

Isabelleedlund — Tue, 19 Jan 2021 07:47:51 GMT

Awesome, thank you @Jeremy and @Mario for answering to my question 🙂

I expected as much. Was just that the message was rather unclear so wanted
to be sure.

Maybe change the message so it’s more clear what is happening?

Have a great day 🙂

Re: Radio Playlist does not exist

Mario — Tue, 19 Jan 2021 08:26:27 GMT

Hey again @Isabelleedlund,

Thanks for keeping us in the loop and your kind words 🙂

Just writing to add we'll pass your feedback regarding the message on to the right folks.

In the meantime, feel free to bring your thoughts to the Idea Exchange so that other users feeling the same could join and let Spotify know. You'll find all the info regarding this here.

Let us know if there's anything else we can help with. We'll be here for you.

Cheers!

Re: Radio Playlist does not exist?

unheardurchin — Wed, 30 Mar 2022 15:53:29 GMT

Hey I am having a similar issue, where if I try to create any radio playlist, it starts playing the first song but then automatically says the playlist is empty as it is playing music. I can even briefly view the playlist before this happens. Same thing happens on my pc and this randomly started to happen earlier today.

Re: Radio Playlist does not exist?

Yordan — Thu, 31 Mar 2022 07:03:36 GMT

Hey @unheardurchin,

Welcome to the Community and thanks for reaching out!

Could you let us know the following:

Your device's make, model and operating system. Since you mentioned this occurs even on your PC, feel free to include information about it as well.
The versions of Spotify on your phone and PC.
The troubleshooting steps you've tried so far so we avoid repeating them.

Does this issue occur when you have both Spotify on your phone and on your PC open? Could you try starting a radio from your phone (make sure Spotify isn't running on your PC or any other devices) to see if the issue is still present?

If you haven't already, try reinstalling both apps by following the steps here to see if that does the trick.

Keep us posted on this.

Cheers!