topic Re: playlist dissapeared in Your Library

playlist dissapeared

ShiraHiko — Sat, 16 Jan 2021 01:47:00 GMT

Plan

Premium

Country

Device

Samsung Galaxy A71, Windows PV

Operating System

Android, Windows 10

My Question or Issue

issue is that i had a playlist called "Outlaw" without " created by al0177 that had bunch of songs by Free Flow Flava and NKHO and many others. Today that playlist was just gone with no trace of deletion. I checked my account on spotify website if it was in the recover list wich it wasn't so i tried to log out and back in and also to reinstall spotify completely with no result of it being back.

Re: playlist dissapeared

ShiraHiko — Sat, 16 Jan 2021 01:49:30 GMT

Quick note that playlist was created by me aka al0177, for being more clear.

Re: playlist dissapeared

Alex — Sun, 17 Jan 2021 12:19:08 GMT

Hi there @ShiraHiko,

Thanks for reaching out about this in the Community!

You can check if the playlist has been accidentally deleted by following the instructions in this Support article and restore it.

Let us know how it goes 🙂

Cheers.

Re: playlist dissapeared

ShiraHiko — Sun, 17 Jan 2021 12:25:15 GMT

No help at all, Have checked it several times and it's not there, the one that is there is not the correct one because as far i remember it was way over 100 songs maybe even over 200 as far as i remember.

Re: playlist dissapeared

Alex — Sun, 17 Jan 2021 12:34:16 GMT

Hi again @ShiraHiko,

Thanks for the quick reply.

In this case we'd recommend you reach out to our Customer Support team. They'll do their best to find out what has happened with the playlist and restore it if possible. You can link them to this conversation as well 🙂

Keep us posted.