topic Prime subscription removes features? in Your Library

Prime subscription removes features?

peterlecki — Mon, 01 Feb 2021 19:43:26 GMT

The automatic playlist generation based on a particular song is an awesome feature I fell in love with on Spotify. I just got a prime subscription and now by starting with that same song, all other tracks from that album are played, not similar artists, like the app would do before I got prime. To me it honestly feels like prime broke Spotify. I am willing to pay to have it return to free mode.

Re: Prime subscription removes features?

peterlecki — Fri, 05 Feb 2021 17:28:38 GMT

Is this a known problem?

Re: Prime subscription removes features?

Novy — Fri, 05 Feb 2021 20:49:30 GMT

Hey there @peterlecki,

Thanks for reaching out about this in the Community, and welcome. We'll do our best to help you sort this out.

Keep in mind that this feature is available to all users, whether they're on Premium or have a free account. Just to confirm, is this happening with all song Radios?

Could you send over a screenshot or a screen recording where we can take a better look at what's happening? Just attach it to your next reply using the Insert Photos or Insert Video option in the post editor.

We'll keep an eye out for your reply.

Re: Prime subscription removes features?

peterlecki — Fri, 19 Feb 2021 21:04:54 GMT

The "song radio" is nowhere near as good as it is on the free account but
the Daily Mix makes up for that ten-fold. I'm staying.

Re: Prime subscription removes features?

Novy — Fri, 19 Feb 2021 21:12:12 GMT

Hey @peterlecki,

Thanks for getting back to us.

We appreciate you taking the time to share your feedback with us and we'll make sure to pass it onto the right team, as we always strive to improve your experience.

We'll be right here if you need further assistance with song Radios.

Cheers!