topic Empty playlist in Your Library

Empty playlist

Moctardo — Tue, 02 Feb 2021 19:27:22 GMT

Plan

Premium

Country

France

Device

Samsung S10

Operating System

Winfows, Mac, PS4

My Question or Issue

Hi,

I was playing on the PS4, listnening to one of my playlists through the gaming device like usual.

But a day later i found out that the playlist has been emptied. And it has stayed empty ever since. It still has the name, description, image. Anything but the songs 😞

I did not delete any song and can't recover the playlsit with the recover tool.

What can I do to recover the songs of the playlist? I put a lot of time into making that playlist.

Re: Empty playlist

Novy — Wed, 03 Feb 2021 15:11:04 GMT

Hey there @Moctardo,

Thanks for reaching out about this in the Community, and welcome 🙂

If you're unable to recover your playlist following these steps, we'd recommend reaching out to our Support team here. They'll be happy to assist you further and take a look at your account to find out what might be happening.

If anything else comes up, we're always a message away.

Cheers!

Re: Empty playlist

Moctardo — Wed, 03 Feb 2021 16:48:59 GMT

Thank you @Navy, I will contact the support team.