topic Re: Songs keep redownloading in Your Library

Songs keep redownloading

1ungnb_ub-uuq — Tue, 02 Feb 2021 14:56:16 GMT

Plan

Premium

Country

Belgium

Device

Samsung Galaxy S20 FE

My Question or Issue

Since I moved to my new phone, all my songs keep redownloading daily, using up my data. I also have a playlist with local files, which becomes unavailable everytime this happens.

I have tried a clean install, moving my download location to my SD card, turned off Battery Saver, none of these things worked for me. I really hope there's a fix for this, since I never had this problem with my previous phone.

Anyone who can help me?

Thanks a lot!

Re: Songs keep redownloading

Mihail — Wed, 03 Feb 2021 13:31:46 GMT

Hey @1ungnb_ub-uuq,

Thanks for reaching out to the Community.

It's possible that the SD card is malfunctioning and causing issues like the once you're describing. Could you let us know if this behavior continues after you remove the SD card and run a clean reinstall without it?

Keep in mind that you can also disable the option to download songs using mobile data from the Settings menu of the app.

Hope you find this useful. Let us know how you get on.

Re: Songs keep redownloading

1ungnb_ub-uuq — Wed, 03 Feb 2021 15:09:18 GMT

It's not just happening when I store my songs on my SD card, the problem stays the same when I do store them on my internal storage.

Re: Songs keep redownloading

Novy — Wed, 03 Feb 2021 15:23:51 GMT

Hi again @1ungnb_ub-uuq,

Thanks for getting back to us.

Just to confirm, is this still happening when you're connected to a WiFi network?

If possible, could you ask a friend or a family member to log into their personal account using your device to see if they can replicate this?

Keep us posted.

Re: Songs keep redownloading

1ungnb_ub-uuq — Wed, 03 Feb 2021 18:06:58 GMT

It seems to happen when I switch network, to a different wifi network, or when I switch from wifi to mobile data

Re: Songs keep redownloading

Novy — Wed, 03 Feb 2021 18:29:03 GMT

Hi @1ungnb_ub-uuq,

Thanks for your reply.

Have you made sure to keep the Download using cellular toggle off in the app’s settings?

Also, were you able to ask someone else to log into their account using your device? Did you notice anything new?

Let us know how it goes.

Re: Songs keep redownloading

1ungnb_ub-uuq — Thu, 04 Feb 2021 14:35:59 GMT

Yes i've tried everything you mentioned, nothing worked so far, and i just had the notification that it started to redownload again..

Re: Songs keep redownloading

CarlosE — Thu, 04 Feb 2021 17:37:55 GMT

Hey @1ungnb_ub-uuq,

Thanks for trying and keeping in touch.

In this case, we recommend reaching out to our Support team through any of these channels so they can check if there are any issues with your account's cache.

We hope it gets sorted out soon. If you have any questions, give us a shout.

Cheers!