Greyed out songs in local files that don't exist, and they do not play Windows 10

SideJoe — Sat, 20 Feb 2021 17:52:38 GMT

I tried creating a playlist for a local album I have, but the cover art was not showing up. I tried updating the cover art with Media Player and Groove, neither of which worked, which caused spotify to think I had multiple copies of the songs in the folder when in reality I only had 1 album folder. I deleted the playlist and the songs from my local files so I could just restart, but now I have 3 songs that are just greyed out. These songs can't be played, and I can't seem to get rid of them. I deleted my cache from /appdata, but that didn't seem to fix the problem.
Now, if I try and bring that album into the local files folder, I have 2 copies each of the 3 songs. They're no longer greyed out, but playing them does not play the song. The other songs play just fine, but the ones that were greyed out cannot be played.

There are 2 screenshots, I'm not sure if it's just my end but there is a separation between the greyed out screenshot and the screenshot of the full album.

Re: Greyed out songs in local files that don't exist, and they do not play Windows 10

Alex — Sun, 21 Feb 2021 09:13:37 GMT

Hi there @

Thanks for reaching out about this in the Community!

Can you try to remove all songs from their original folder > After that, clear the local file cache, by following the steps here > After that, select a new Local files source folder from the app settings.

Let us know if that helped.

Cheers.

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Greyed out songs in local files that don't exist, and they do not play Windows 10

Re: Greyed out songs in local files that don't exist, and they do not play Windows 10