topic Re: Playlists Goes Missing After Hitting The Download Button in Your Library

Playlists Goes Missing After Hitting The Download Button

hasan-ozbey — Mon, 31 May 2021 22:34:20 GMT

Plan

Premium

Country

Turkey

Device

Samsung Galaxy A71

Operating System

Android 10

My Question or Issue

Using the latest version (8.6.30.889), when I hit the "Download" button inside a playlist, it just goes missing. Clearing the cache won't help and please don't suggest me to remove the app completely along with my 1000+ downloaded songs (been there, done that for thousand issues until this day). I'm certain that this is a bug.

Video: https://drive.google.com/file/d/1Bw2wx7T59hpSnU61ZPUcHv29Sq5sbWLp/view?usp=drivesdk

Re: Playlists Goes Missing After Hitting The Download Button

Jeremy — Tue, 01 Jun 2021 11:44:04 GMT

Hi there @hasan-ozbey,

Thank you for reaching out in the Community.

We tried this from our end and we couldn't reproduce this.

Can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your phone so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.

Another useful step to try is to try to download the playlist from a different internet connection.

Just to confirm, does this occur with all the playlists you're trying to download?

Keep us posted.

Cheers!

Re: Playlists Goes Missing After Hitting The Download Button

iGrasmat — Tue, 01 Jun 2021 13:45:43 GMT

I have this problem as well, so maybe try again to reproduce it. My Discover Weekly and Release Radar are in a folder and are marked to be downloaded. They simply do not show up when I open the folder they are in.

Re: Playlists Goes Missing After Hitting The Download Button

hasan-ozbey — Tue, 01 Jun 2021 14:00:45 GMT

Hey Jeremy I did perform the clean reinstall suggestion and give up on my downloaded songs for the 1001st time and guess what, it didn't fix the issue (thanks for that).

I think it happens when the playlist inside a folder.

Re: Playlists Goes Missing After Hitting The Download Button

Alex — Wed, 02 Jun 2021 06:12:22 GMT

Hey folks,

Thanks for your posts.

This issue is currently being investigated by Spotify. We'd recommend heading over to this Ongoing Issue thread and adding your +Vote.

Subscribe to the thread to stay up to date with any development.

Cheers.