Offline created playlists keep disappearing.

novail — Wed, 02 Jun 2021 11:54:49 GMT

Phone Model

(Samsung Galaxy A5)

Operating System

(Android 8.0.0)

My Question or Issue

Hey.

So when I'm not at home I usually use Spotify offline and from time to time I create a new playlist.

Today was one of these days and with that it's the 3rd time it did not work.

Whenever I search for the playlist (when im online again) its just gone. It's like I never created one. I already checked if one of these playlists is listed as deleted but there is also nothing.

This problem only accures when I'm offline. I think it has maybe something to do with bad synchronization when I'm online again. 😞

Please fix this or is there an option where I can turn this synchronization off. (If thats the problem.)

Re: Offline created playlists keep disappearing.

Alex — Thu, 03 Jun 2021 06:59:50 GMT

Hey there @novail,

Thanks for reaching out about this in the Community!

This sounds like there might be an issue with the cache on your device.

Try running a clean reinstall of the app on your phone, following this exact guide. Note that you'd have to redownload all your songs saved for offline listening.

Let us know if that helped.

Cheers.

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Offline created playlists keep disappearing.

Re: Offline created playlists keep disappearing.