Having trouble with Wrapped email

mj88325 — Sat, 07 Dec 2019 06:34:04 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I use Spotify Free on a Windows PC (Windows 10 Home, 64-bit, Version 1909, Build 18363.476). Country: UK.

Recently I've been sent an email 'Your 2019 Wrapped'.

When I've clicked on the link, it's opened and it shows page 1 out of 16, and the music plays (with the pictures). However, when I go on to the next page, it only plays about five seconds of music, then it goes back to page 1 again. No matter how many times I try, I can't go any further.

I've tried opening the link in both Opera and Chrome, the result's the same.

Any ideas please?

Re: Having trouble with Wrapped email

OneByBoo — Sat, 07 Dec 2019 07:02:45 GMT

Hi there @mj88325

thanks for posting !

Could you please try and check the link on another device ?

Trying it on Incognito web page can do the trick as well.

Let me know how it goes 🙂

Re: Having trouble with Wrapped email

mj88325 — Sat, 07 Dec 2019 10:53:42 GMT

Not possible, I'm afraid.

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Having trouble with Wrapped email

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