topic Re: New Releases in Your Library

New Releases

Inkzhq — Fri, 09 Jul 2021 18:42:04 GMT

Plan

Premium

Country

Antigua

Device

Samsung Galaxy 9

Operating System

(Android Oreo, Windows 10)

My Question or Issue

I cannot see any Albums or Singles listed under the New Release section. Help!

Re: New Releases

Jeremy — Sat, 10 Jul 2021 08:49:59 GMT

Hi there @Inkzhq,

Thank you for reaching out to the Community.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

If that doesn't do the trick, can you log in on a different device to see if the issue persist?

We'll keep an eye out for your reply.

Take care!

Re: New Releases

Inkzhq — Mon, 12 Jul 2021 02:26:41 GMT

Unfortunately I tried both options and still no luck.

Help!

Re: New Releases

Ver — Mon, 12 Jul 2021 06:19:08 GMT

Hey @Inkzhq,

Thanks for getting back to us 🙂

Could you create a new account here to check if that makes a difference?

You can also send us a screenshot of what you're seeing. We'll look into this further.

Keep us posted.

Re: New Releases

Inkzhq — Mon, 12 Jul 2021 13:33:41 GMT

Created a new account and still the same issue.
I'm based in Antigua & Barbuda. Would that be a problem?

Re: New Releases

Ver — Mon, 12 Jul 2021 14:47:30 GMT

Hey @Inkzhq,

Thanks for keeping us in the loop 🙂

Could you share with us a screenshot of what you're seeing? We'll investigate this further.

Keep us posted.

Re: New Releases

Inkzhq — Mon, 12 Jul 2021 14:53:41 GMT

I attached a screenshot in my previous response. Trying again...

Re: New Releases

Novy — Mon, 12 Jul 2021 16:39:25 GMT

Hey @Inkzhq,

Thank you for your swift reply.

It seems like the screenshot didn't attach to the message, could you try again?

Also, please let us know the version of Spotify you're running.

Keep us posted!

Re: New Releases

Inkzhq — Mon, 12 Jul 2021 17:10:41 GMT

Hi:

The version is 8.6.42.671 for Android

[image: image.png]

Re: New Releases

Inkzhq — Mon, 12 Jul 2021 17:15:34 GMT

Attached.

Re: New Releases

Julian — Tue, 13 Jul 2021 16:59:50 GMT

Hi @Inkzhq,

Thank you for getting back.

After doing some research with the info you've shared with us, we can say that it's possible that the New Releases doesn't update yet in countries where Spotify was recently launched.

We can't commit to a timeframe for when or if this will change in the near future, but make sure to keep the app always updated.

If you have any other questions, don't hesitate to reach out to us!