topic Re: Pictures not showing next to songs in playlists in Your Library

Pictures not showing next to songs in playlists

Omar_Blitz — Wed, 14 Jul 2021 07:38:31 GMT

Plan

Premium

Country

Turkey

Device

Samsung Galaxy S20 ultra

Operating System

Android 11

My Question or Issue

In only one of my playlists the pictures are there next to the songs. In all the other playlists, the pictures aren't there. I don't mean the cover of the playlist itself, I mean the picture of each song in the playlist. You can look at the attached screen shots to see.

How do I fix this?

Re: Pictures not showing next to songs in playlists

Julian — Wed, 14 Jul 2021 21:37:45 GMT

Hi @Omar_Blitz,

Thank you for your first post on the Community!

To start, let us know if you've already tried performing a clean reinstall of the app. This is often an overlooked step, but it’s more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble.

If this doesn't do the trick, can you log in with another account, such as a friend's or a family member's to see if the issue persists?

In case the images still don't show, could you log into your account using a different device and test it?

We'll be on the lookout.

Re: Pictures not showing next to songs in playlists

Omar_Blitz — Thu, 15 Jul 2021 12:35:40 GMT

Hi there, thanks for the reply

See, I want to do the clean reinstall but in play store it says that this app (Spotify) is no longer compatible with your device. I'm afraid if I uninstall, I wouldn't be able to install again. Please help.

Re: Pictures not showing next to songs in playlists

Alex — Thu, 15 Jul 2021 13:12:45 GMT

Hey there @Omar_Blitz,

Thanks for the reply.

You should have no issues with reinstalling the app on a samsung phone.

Cheers.

Re: Pictures not showing next to songs in playlists

Omar_Blitz — Thu, 15 Jul 2021 17:29:20 GMT

Obviously but... You can look at the pictures I'll attach now.

Spotify can't be found with a search in play store, and when I use the link that was provided here only then I can find it but it has that odd msg with it.

Re: Pictures not showing next to songs in playlists

CarlosE — Thu, 15 Jul 2021 20:42:52 GMT

Hey @Omar_Blitz,

Thanks for your reply and the screenshots.

That's odd. Could you try logging out from your Spotify account, restarting your device, and logging back in? It's also worth trying a different connection, like another WiFi network or mobile data. Make sure you're not using a VPN as those can interfere with the app's performance.

Let us know if that helps with the issue and if not, if you can reinstall the app without trouble.

We'll be on the lookout.