iOS Playback Stopping

Emc336 — Tue, 03 Aug 2021 17:22:30 GMT

PLAN

Premium

Country

USA

Device

iPhone 11

Operating System

iOS 14.6 - Spotify 8.6.48

My Question or Issue

When I am listening to my liked songs, all are downloaded, about half the songs will stop playing between the 9 and15 second mark and then will not continue playing. If I restart the song it will stop at the same place. It will affect certain artists, but not all of their songs.

I've restarted my phone, I've deleted and re downloaded the app, I'm at a loss

Re: iOS Playback Stopping

Jeremy — Wed, 04 Aug 2021 07:29:28 GMT

Hi there @Emc336,

Thank you for reaching out to the Community.

Can you confirm that you followed the no old cache files causing this. steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your phone so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.

If you did and that didn't do the trick, can you do the following:

Soft reset of the device
Try an alternative device (if possible)
Ensure the operating system is up-to-date
Ensure device has enough storage space

Let us know how it goes.

Take care 🙂

topic Re: iOS Playback Stopping in Your Library

iOS Playback Stopping

Re: iOS Playback Stopping