topic Re: I get this download error even though I have space available. in Your Library

I get this download error even though I have space available.

FuriousStyles1 — Fri, 22 Oct 2021 16:04:01 GMT

Plan

Premium

Country

USA

Device

iPhone 12 mini

Operating System

iOS 15.0.2

My Question or Issue

I can’t download anything on Spotify, even though I have space available. I keep getting this download error. I have tried a clean reinstall multiple times and the problem persists. I had the exact same problem on my old phone too.

Re: I get this download error even though I have space available.

Mihail — Sat, 23 Oct 2021 08:48:09 GMT

Hey @FuriousStyles1,

Thanks for reaching out.

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend the steps in that guide, as they’re very thorough and make sure no damaged leftover files remain. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app.

If the issue persists, could you try downloading some songs over a different internet connection and check if that makes a difference? As you mentioned that this happened on another phone as well, we'd like to test for possible account related issues. To that end, we recommend asking a friend or family member to log in to their account on your iPhone and see if the same error comes up again.

Keep us posted. We'll be on the lookout for your reply.

Re: I get this download error even though I have space available.

FuriousStyles1 — Sat, 23 Oct 2021 23:10:43 GMT

Yes, I have tried clean reinstall.

Re: I get this download error even though I have space available.

Alex — Sun, 24 Oct 2021 12:18:25 GMT

Hey @FuriousStyles1,

Thanks for the reply.

Could you let us know if downloading songs over a different internet connection works?

As you mentioned that this happened on another phone as well, we'd like to test for possible account related issues. To that end, we recommend asking a friend or family member to log in to their account on your iPhone and see if the same error comes up again.

Keep us posted.

Re: I get this download error even though I have space available.

FuriousStyles1 — Mon, 25 Oct 2021 14:54:50 GMT

I tried another clean reinstall on a different connection and successfully downloaded all my liked songs so I thought I had it fixed. Then I tried downloading another song and got the error again.

Re: I get this download error even though I have space available.

Ver — Tue, 26 Oct 2021 06:28:32 GMT

Hey @FuriousStyles1,

Thanks for keeping us posted.

Could you try with another account on the same device to see if that makes a difference? You can create a new account here. That way we can check if this is an account or a device-related issue.

Let us know how it goes.

Re: I get this download error even though I have space available.

FuriousStyles1 — Fri, 05 Nov 2021 15:29:49 GMT

Since I had the same problem on my old phone, I am leaning towards this being an account issue. I have over 3000 songs downloaded but it won’t download any more so creating a new account and attempting to download that many songs seems painstaking and like it wouldn’t really prove anything.

Re: I get this download error even though I have space available.

CarlosE — Sat, 06 Nov 2021 18:53:53 GMT

Hey @FuriousStyles1,

Thanks for keeping in touch.

We understand that this may not be as simple as desired. However, since this is a very specific issue happening on multiple devices, it seems to be account-related and the only way to prove or rule out that is by testing it with a different account.

You could also try reaching out to our Support team through any of these channels so they can check if everything is ok with your account's cache and see if that may be the issue.

We'll be right here in case you have any questions.

Re: I get this download error even though I have space available.

FuriousStyles1 — Mon, 08 Nov 2021 16:43:54 GMT

Is there a way to share my liked songs that would make the process easier? Otherwise it’s too hard to say how much music I need to try to download to prove that it will work with the second account.

Re: I get this download error even though I have space available.

Jeremy — Tue, 09 Nov 2021 08:23:29 GMT

Hi there @FuriousStyles1,

Thank you for your reply.

We suggest that you contact our customer support since they are the ones that can help backstage with the account transfer.

Let us know how it all goes 🙂

Take care!